Nothing sits in a notebook
Details captured by the chat assistant or the voice assistant arrive somewhere you can see them, in a form you can act on — instead of scattered across missed calls, sticky notes, and half-remembered conversations.
After the first conversation
Enquiries go cold while you're working.
Someone chats with your front desk or calls your line, and then the week gets busy. Follow-up is the part most small businesses drop — not from lack of interest, but from lack of hours. The Digital Office can carry that thread for you.
(346) 585-2218
How follow-up works here
The conversation doesn't stop at hello.
The thread gets picked back up
Follow-up messages can go out after an enquiry comes in, so people hear from your business while they still remember making contact — and so you're not the one remembering to do it at nine at night.
You stay the one who closes
The point of follow-up here is to keep a conversation warm and organised, not to sell on your behalf. When someone is ready for a real discussion, you take it from there with the context already gathered.
Shaped around your existing process
If you already have a CRM, booking tool, or a follow-up routine that works, we build around it rather than replacing it. Follow-up is scoped per business — it isn't a fixed feature that every Digital Office automatically includes.
See where the details actually come from.
Follow-up only works if the first conversation goes well. Talk to Ivory and see what the front desk captures before anything ever reaches your inbox.